Fleur de Cafe (info eng)

+7 931 332-74-99

© 2020 Fleur de Cafe

Legal Terms and Conditions

1. General terms
This personal data processing policy is compiled in accordance with the requirements of Federal law No. 152-FZ of 27.07.2006 "On Personal Data" and defines the procedure for processing personal data and measures to ensure the security of personal data of IP Elena Lukicheva (hereinafter referred to as the Operator).
1.1. The Operator sets as its most important goal and condition of its activities the rights and freedoms of man and citizen during processing of personal data, including protection of rights to inviolability of private life, personal and family privacy.
1.2. This Operator's policy on personal data processing (hereinafter referred to as the Policy) applies to all information that the Operator can obtain about website visitors fleurdecafe.ru/.
2. Main concepts used in the Policy
2.1. Automated processing of personal data — processing of personal data using computer technology;
2.2. Blocking of personal data — temporary termination of processing of personal data (except for cases when processing is necessary to clarify personal data);
2.3. Website — a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at the network address fleurdecafe.ru/;
2.4. Personal data Information system — a set of personal data contained in databases, and information technologies and technical means that ensure their processing;
2.5. Depersonalization of personal data — actions that make it impossible to determine the identity of personal data to a specific user or other personal data subject without using additional information;
2.6. Personal data information system — any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
2.7. Operator — a government agency, municipal agency, legal entity or individual that independently or jointly with other persons organizes and (or) performs the processing of personal data, as well as determines the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;
2.8. Personal data — any information related directly or indirectly to a specific or identifiable website user fleurdecafe.ru/;
2.9. User — any visitor of the website fleurdecafe.ru/;
2.10. Personal data providing — actions aimed at disclosure of personal data to a certain person or a certain group of people;
2.11. Dissemination of personal data — any actions aimed at disclosure of personal data to an indefinite group of people (transfer of personal data) or at familiarization with personal data of an unlimited number of people, including disclosure of personal data in the mass media, placement in information and telecommunications networks, or providing access to personal data in any other way;
2.12. Cross-border transfer of personal data — transfer of personal data to the territory of a foreign state to a foreign state authority, a foreign individual or a foreign legal entity;
2.13. Destruction of personal data — any actions that result in the irrevocable destruction of personal data with the inability to further restore the content of personal data in the personal data information system and (or) destruction of material carriers of personal data.
3.The Operator may process the following personal data of the user
3.1. Surname, first name, patronymic;
3.2. E-mail address;
3.3. Phone numbers;
3.4. Also on the website, the collection and processing of anonymous data about visitors (including "cookies") through the services of Internet statistics (Yandex Metric and Google Analytics and others).
3.5. The above-mentioned data, hereinafter referred to as the Policy, is combined under the General concept of Personal data.
4. Purposes of personal data processing
4.1. The purpose of processing the user's personal data is to inform the user by sending e-mails.
4.2. The Operator also has the right to send notifications to the user about new products and services, special offers and various events. The user can always refuse to receive the information messages by sending an e-mail to the Operator FleurDeCafe@yandex.ru marked "Unsubscribe from notifications of new products, services and special offers".
4.3. Depersonalized User data collected through Internet statistics services is used to collect information about User actions on the site, improve the quality of the site and its content.
5. Legal basis for processing personal data
5.1. The Operator processes the user's personal data only if it was provided by the user independently via special forms located on the website fleurdecafe.ru/. By filling out the appropriate forms and / or sending your personal data to the Operator, the User agrees to this Policy.
5.2. the Operator processes depersonalized data about the User if this is allowed in the User's browser settings (saving cookies and using JavaScript technology is enabled).
6. Procedure for collecting, storing, transmitting and other types of personal data processing
The security of personal data processed by the Operator is ensured by implementing legal, organizational and technical measures necessary to fully comply with the requirements of current legislation in the field of personal data protection.
6.1. The Operator ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized individuals.
6.2. The User's Personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation.
6.3. If inaccuracies in personal data are detected, the User can update them independently by sending a notification to the Operator's email address FleurDeCafe@yandex.ru marked "Personal data updating".
6.4. The term of personal data processing is unlimited. The user can withdraw their consent to the processing of personal data at any time by sending a notification to the Operator via email to the Operator's email address FleurDeCafe@yandex.ru marked "Revocation of consent to the processing of personal data".
7. Cross-border transfer of personal data
7.1. the Operator must ensure that the rights of personal data subjects are reliably protected by the foreign state to which the personal data is intended to be transferred prior to the start of cross-border transfer of personal data.
7.2. Сross-Border transfer of personal data on the territory of foreign States that do not meet the above requirements can only be carried out if the personal data subject agrees in writing to cross-border transfer of his/her personal data and / or performs the contract to which the personal data subject is a party.
8. Final terms
8.1. the User can get any clarifications on issues of interest related to the processing of his personal data by contacting the Operator via email FleurDeCafe@yandex.ru.
8.2. This document will reflect any changes in the policy of processing of personal data by the Operator. The policy is valid indefinitely until it is replaced with a new version.
8.3. the Current version of the Policy is freely available on the Internet at fleurdecafe.ru/privacy.

Fleur de Cafe offers to conclude a contract on the terms of the public offer.
In this public Offer, the following terms are used in the following meaning:
1. Terms and definitions
1.1. "Customer" — any person (citizen, individual entrepreneur, legal entity) who, when placing an order (hereinafter referred to as "Order"), for the purchase and delivery of goods, information about which is posted on the website, accepts this public offer (offer) the seller's agreement on the conclusion of a retail purchase and sale Agreement.
1.3. "Acceptance of the Offer" — full and unconditional acceptance of the Offer by the Customer, by placing an Order on the website and paying for it.
1.4. "Website" — online store www.fleurdecafe.ru
1.5. "Agreement" — a contract for the retail sale of flowers, bouquets, and gift baskets.
1.6. "Product" — a set of flowers and other plants, special packaging (including baskets, planters, ribbons, etc.) and various text carriers that are presented on the website, designed in accordance with the requirements of the Customer, using professional floristic skills.
1.7. "Recipient" — persons specified by the Customer who accept the delivered goods.
1.8. "Order" — the Customer's request for the purchase and delivery of the Goods, which is made on the Seller's website, and contains information agreed by both Parties on the quantitative and qualitative characteristics of the Goods, as well as on the time and place of their delivery. The list of information to be agreed upon By the parties to the Agreement when placing an Order is defined in clause 2 of the Offer. The customer can place an Order on the website of the online store, or through the administrator at the phone numbers specified on the site, under the terms of this public offer. The customer, placing an Order for the purchase and delivery of Goods, information about which is posted on the website, accepts (accepts) this public offer (offer) The seller's agreement on the conclusion of a retail purchase and sale Agreement. The offer to enter into a retail sales Contract is valid for all products (except seasonal) for the entire period of time, as long as information about the relevant Products is available on the website.
From the moment of confirmation of the Order for the purchase and delivery of Goods made in accordance with the rules posted on the website, the seller and the Customer have entered into a retail sale Agreement on the following:
2. Subject Of The Agreement
2.1. the Seller undertakes to conclude a Contract in accordance with the current price list and catalogues published on the website, and to arrange delivery of the goods to the Recipients, and the Customer undertakes to pay for the Goods under the terms of this Agreement. The quantity and name of the Product are determined by the Customer's Order, executed in accordance with the rules posted on the website.
2.2. the total amount of the Customer's order (hereinafter referred to as the" Order Amount") includes the purchase price of the Goods and other related products, as well as the cost of delivery to the persons specified by the Customer.
2.3. if the Customer specifies remote delivery areas or rare (seasonal) Flowers when placing an Order, the final price and other terms of the agreement are agreed by phone or e-mail.
2.4. the Goods are to be delivered to the Recipient at the address specified in the Order. The Customer's order execution period depends on the type of goods (bouquets and flower arrangements, wedding bouquets, exclusive baskets), delivery conditions (delivery during working hours, delivery on holidays and pre-holidays, delivery outside working hours), and delivery location.
2.5. when registering (placing) an Order on the Seller's website, the Customer undertakes to provide the following registration information about himself and The recipient of the Product:
- full name (in Russian), city, country, email address, contact phone numbers;
- full name (in Russian), actual delivery address, contact phone numbers, delivery requests.
2.6. the Seller is not responsible for the content and accuracy of the information provided by the Customer when placing an Order, including for the personal data specified by him.
2.7. the Seller has the right to engage third parties for the execution of Orders, while remaining responsible for their actions to the Customer and Recipient.
2.8. Separately, we draw your attention to the fact that the order is desirable — not less than one day prior to the date of receipt. At the same time, if you need urgent delivery, you need to inform us when placing your order, and then we will fulfill it on the day of your request. In addition, before placing an order, we recommend that you contact our administrator, who will answer all your questions, as well as consult about the availability of the Product.
2.9. Working schedule on public holidays: March 6, 7, 8, February 13, 14, Mother's day., Due to a large number of requests, we do not deliver by the specified time. On these days we deliver within a day.
2.9.1. On the following public holidays: March 6, 7, 8, February 13, 14, Mother's Day, in exceptional cases, the color of the flowers in the bouquet may be changed without the consent of the customer for timely delivery.
2.10. When placing an order in the online store, the Customer agrees to the processing his personal data (including the last name, first name, patronymic, address of the subject of personal data) in accordance with art. 3, 9, 15 of the Federal law "On Personal Data" of 27.07.2006 for the purpose of mailing catalogs, information about promotions and special offers. The Customer's consent to the processing of personal data is provided without limitation of its validity.
2.11. The customer who specified his mobile number when placing an order in the online store, by this action agrees to receive SMS messages, advertising and informational content by this mobile phone number.
3. The rights and obligations of the Parties
3.1. The seller shall:
3.1.1. Arrange, with the involvement of third parties, delivery and transfer of the Goods to the Recipient in accordance with the Order accepted for execution.
3.1.2. In case of improper quality of the Goods to take actions to meet the requirements connected with inadequate quality of Product: to return all or part of the amount of money the Customer paid for the Goods or arrange re-delivery of Goods of proper quality. After the Customer provides photos of the product quality discrepancy.
3.1.3. if the Recipient refuses to accept the Product or does not have it at the place of delivery at the time agreed in the order, the person delivering the Product must accept the Product for safekeeping with a notification to the Customer by phone or e-mail specified when placing the Order. The Customer must receive the Goods accepted for safekeeping within 24 hours from the moment of their acceptance for storage at the time and place specified by the Seller, unless another term is agreed by the Parties. At the end of the specified period, the Agreement is considered fulfilled with a deduction of 100% (one hundred percent) of the cost of the Product.
3.2. The seller shall be entitled:
3.2.1. Withhold the full cost of the Order if the Customer specifies a non-existent or incomplete address of the Recipient.
3.3. The customer shall:
3.3.1. make payment for the Order Amount before delivery of the Product to the Recipient in accordance with the terms of the Order made by the Customer. The Customer has the right to pay for the ordered Goods using one of the following methods described in the section "delivery and payment".
3.3.2. Reimburse the Seller for any additional expenses incurred due to the Customer's fault before the Seller fulfils its obligations.
4. Additional conditions
4.1. This Agreement comes into force from the moment the Seller receives the Customer's Order and is valid until the Parties fully fulfil their obligations under the Agreement and arising from it.
4.2. when placing an Order, the Customer certifies that the terms of this Agreement and other terms specified on the website at www.fleurdecafe.ru at the time of conclusion of the Contract, they are accepted without any objections and correspond to their actual will as the Customer. When placing an Order, the Customer has understood the meaning of the terms, words and expressions used in this Agreement in accordance with their legal definition and (or) interpretation in accordance with the legislation of the Russian Federation.
5. The preparation of the bouquet and replace the colours
5.1. the Bouquet (basket) that the Customer chose in our catalog will be made by florists as similar as possible to the photo from the site. But we want to note that all bouquets (baskets) are made by hand by florists, so there may be a slight deviation in form from the photo presented on the site.
5.2. If the warehouse does not have the right colours, etc. but what happens very rarely, our administrator contacts the Customer by phone, specified in the application, and offers options for replacing the product.
5.3.if we are unable to contact the Customer by phone or email, our florist will make a bouquet with the replacement of the missing goods with the same quality and cost. At the same time, the selected color scheme is completely saved. This allows us to deliver the gift without delay.
5.4. If the order is urgent - to the day, and there are no flowers in stock, and delivery is needed immediately, our florists select similar, or maximally similar products and make a bouquet (basket) of them. In this case, the cost of the Product remains the same, and it has the most similar design to the original.
5.5. If the Customer when ordering, did not specify desired color of flowers or monochrome arrangements, and it's impossible to contact him, the bouquet may be created in the colours chosen by the florist in order to proceed the order timely.

Banking details
Fleur de Cafe
Online shop www.fleurdecafe.ru
IE Lukicheva Elena Evgenevna
Taxpayer Identification Number (INN) 524 808 833 342
Primary State Registration Number (OGRNIP)
Business address: Russia, 199178, Saint Petersburg, Vasilyevsky Island, Smolenka River Embankment 3/1
RCBIC 044030653
Acc. at PJSC SEVERO-ZAPADNY HEAD OFFICE SBERBANK 40802810255000035133
Corr. acc. 30101810500000000653
Phone: +7 931 332-74-99
E-mail: fleurdecafe@yandex.ru